Area of application: telephone sector
→ Automatic transcription of spoken messages into text messages or e-mails
→ Analysis of messages (categories, patterns, conversational features, advanced keyword spotting)
Unique selling propositions:
→ Domain adaptation by service provider
→ On-premises operation (data protection)
The system automatically transcribes spoken messages into text messages or e-mails. Users can identify message content at a glance without having to listen to all of their voice messages. This is the mailbox of the future. Of course, all analysis tools provided by the EML Transcription Platform are at hand, enabling you to optimize your customer relationship management (CRM). For telephone clients, data protection is a crucial matter. With our system, all the components are available on premises to stop sensitive data from straying.